Refund policy
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you see parcel in damaged condition, you need to take video and pics of the same .
Several types of goods are exempt from being returned.
Additional non-returnable items:
Some health items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you see parcel in damaged condition, you need to take video and pics of the same .
Several types of goods are exempt from being returned.
Additional non-returnable items:
Some health items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
About dry fruits / organic grocery , if there are any issues and if it’s not informed immediately in 3 days of purchase, it will not be replaced for any kind of complaints .
Please note dry fruits / organic grocery are pure organic, natural in nature , they are not treated with any chemicals, pesticides, it may get insects, fungus, spoiled fast if it’s not kept properly or not stored at cool / dry / refrigerate conditions.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@1organic.in
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, send us an email at
Please note dry fruits / organic grocery are pure organic, natural in nature , they are not treated with any chemicals, pesticides, it may get insects, fungus, spoiled fast if it’s not kept properly or not stored at cool / dry / refrigerate conditions.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@1organic.in
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, send us an email at
To return your product
Address :
Basillia Organics Pvt Ltd
Plot No. 2, Sai Industrial Estate,
Gujarwadi Road, Mangadewadi
Pune, Maharashtra - 411046
Plot No. 2, Sai Industrial Estate,
Gujarwadi Road, Mangadewadi
Pune, Maharashtra - 411046
Email Id: support@1organic.in
A mother on a mission.
'Gudmom' founded by Sharmila Oswal, selected in top 20 startups in India from Agriculture domain by Government of India and awarded with 'Poshak Anaj Award 2022' by Indian Institute of Millet Research, along with being distinguished as 'Best Startup in Organic Farming' 2021.
Gudmom works with 5000+ organic farmers, certifies them, provides them with seeds and training which is necessary to engage in Organic farming.